Name: TROPIC GETAWAY
Brand: Flower Delivery Rayners Lane
Price: 64.00 GBP
Availability: InStock

Terms & Conditions for Flower Delivery in Rayners Lane

Introduction

Welcome to our Terms & Conditions for Flower Delivery Rayners Lane. These Terms & Conditions govern your use of our online shop, the ordering of flowers, and any associated services. They apply to all customers in Rayners Lane and surrounding areas purchasing flowers and related products from our website. Please read these terms carefully before placing your order. By ordering flowers from us, you agree to be bound by these Terms & Conditions.

Order Process

Our goal is to make online flower delivery in Rayners Lane as seamless as possible. Once you have selected your preferred bouquet or arrangement, you can add the product to your online basket. Providing accurate and complete delivery details is your responsibility to ensure successful delivery. Specific delivery instructions can be submitted during checkout.

Your order will be confirmed upon payment completion. We reserve the right to cancel or refuse any order at our discretion, such as in the event of unavailability of certain flowers or due to incorrect information provided by the customer. You will be notified if your order cannot be completed, and a refund will be issued where applicable.

After placing an order, you will receive an order confirmation containing the details of the purchased products. This confirmation does not constitute acceptance of your order—it is simply an acknowledgement that we have received your request. Acceptance of your order and the formation of a binding contract will occur upon dispatch of your flowers.

Product Availability and Substitutions

All products are subject to availability. Where possible, we strive to deliver flowers as close as possible to the image and description provided online. However, due to the seasonal nature and availability of flowers, substitutions may be necessary. In such cases, we will use flowers of equal or greater value and maintain the style and colour scheme of the chosen arrangement.

If a significant substitution becomes necessary, we will attempt to contact you using the details provided when placing your order. If we are unable to reach you before the delivery date, we will proceed with the best available substitute to meet your needs.

Delivery Policy

We provide flower delivery services across Rayners Lane and neighbouring areas. During checkout, you may select preferred delivery dates and provide any additional instructions. While we aim to deliver on your preferred date, delivery times are not guaranteed. In situations beyond our control (such as severe weather, traffic delays, or other disruptions), we will deliver your order as soon as possible and keep you informed of any substantial delays.

It is your responsibility to ensure the recipient's address and details are accurate. Where a delivery cannot be completed due to incorrect information, or where the recipient is unavailable and no alternative arrangements can be made, we will attempt to contact you for further instructions. Additional delivery attempts may incur extra charges.

If you request delivery to locations where a third party is involved (e.g. hospitals, offices, hotels), the signature or confirmation by staff at the location is considered proof of delivery. We are not responsible for the handling of flowers by third parties following delivery.

Payments

All prices displayed on our online store for flower delivery Rayners Lane include any applicable VAT but exclude delivery charges unless otherwise specified. During checkout, you will be shown the full cost of your order, including any applicable delivery fees.

We accept a range of payment methods available at checkout. Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until full payment is received and cleared. By providing your payment information, you confirm that you are authorised to use the relevant payment method and that sufficient funds are available.

In the unlikely event that a payment is declined, your order will not be processed. Please ensure your payment information is correct to avoid disappointment.

Cancellations and Amendments

You may cancel your order or make amendments provided the request is received before your order has been dispatched or prepared. Please notify us promptly if you need to make changes or cancel your order. Once your order has entered the preparation or dispatch process, cancellations or amendments may not be possible.

If you successfully cancel your order in time, a full refund will be issued to your original payment method. Please note that refund processing times may vary depending on your payment provider.

Certain personalised or bespoke orders may not be eligible for cancellation or refund once preparation has begun. We will inform you if your order is affected.

Returns and Refunds

We are committed to delivering high-quality flowers to all our customers in Rayners Lane and neighbouring areas. Should you be dissatisfied with your flowers upon delivery, please contact us as soon as possible, ideally within 24 hours. Provide clear photographs and details regarding your concern so that we can resolve your issue promptly.

If flowers are found to be unsatisfactory or damaged, we will offer an appropriate resolution, which may include a replacement bouquet, partial refund, or full refund depending on the circumstances. The decision on the appropriate remedy lies at our discretion. Due to the perishable nature of flowers, we may not be able to accept returns.

Customer Responsibilities

By placing an order with us, you confirm that you are at least 18 years of age and that any information provided is true, accurate, and up to date. You must ensure that the recipient’s delivery details are correct. We accept no responsibility for failed deliveries where information provided is incomplete or incorrect.

Customers are expected to make themselves available for delivery, or ensure someone is present to receive flowers where necessary. In the event that no one is available, and no safe place is designated, we will attempt to contact you to rearrange the delivery. Additional delivery charges may apply if a second delivery attempt is required.

Limitations of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential loss or damages that may arise from the use of our website or the delivery of our products, including—but not limited to—loss of profits, business, or goodwill. Our total liability to you in respect of all other losses arising under or in connection with your order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the order paid by you.

We shall not be responsible or liable for any delay or failure in performance where such delay or failure results from causes outside our reasonable control (force majeure), including but not limited to unusual weather conditions, natural disasters, traffic disruptions, or government restrictions.

Nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

Intellectual Property and Website Use

All content, images, logos, and designs displayed on our website are the property of the company unless otherwise stated. You may not copy, reproduce, or use any portion of our website for commercial purposes without our express permission. These Terms & Conditions do not grant you any right to use our trade marks or intellectual property in any way.

Privacy and Data Protection

We are committed to safeguarding your personal information. All personal data provided to us during the order process will be handled in accordance with our privacy policy and applicable data protection legislation.

We will not sell or share your information with third parties except where it is necessary to fulfil your order or as required by law. For more information about how your information is used, stored, and protected, please refer to our privacy policy available on our website.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising from them or your use of our services, are governed by the laws of England and Wales. Any disputes arising in relation to these Terms may be submitted to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Should any section or provision within these Terms & Conditions be deemed invalid, unlawful, or unenforceable, such provision shall be severed and the remainder of these Terms shall continue in full force and effect.

We reserve the right to amend these Terms & Conditions at any time. It is your responsibility to check for updates. Continued use of our website and services following an update constitutes acceptance of those changes.

Note to Rayners Lane and Surrounding Area Customers

These Terms & Conditions apply to all flower delivery customers based in Rayners Lane and its neighbouring areas. By choosing our online shop for flower delivery Rayners Lane, you acknowledge and agree to these conditions. Our dedicated team is committed to delivering vibrant flowers and exceptional service throughout your ordering experience.

If you have any further questions about our Terms & Conditions or require assistance with your order, please contact our customer services team via the communication options provided on our website.