At Flower Delivery Rayners Lane, we understand how important it is for our customers to receive the freshest flowers, every time. As your trusted local florist, serving both households and businesses across Rayners Lane and the surrounding area, we are dedicated to providing the highest quality floral arrangements. Our Fresh Flowers Guarantee ensures that you and your recipients enjoy beautiful blooms that last, arranged and delivered with care.
We take every precaution to ensure your flowers arrive in perfect condition. However, in the rare event that your order arrives damaged, please accept our sincere apologies. To help us resolve your issue quickly, we ask that you contact us as soon as possible after delivery—ideally within 24 hours. We may request clear photos of the flowers and packaging to assist us in understanding and rectifying the problem.
Our fresh flowers are sourced daily to guarantee longevity and vibrancy. We promise that every arrangement will remain fresh for a minimum of 5 days from delivery when cared for according to our guidance. If you are not satisfied with the freshness or longevity of your blooms within this window, get in touch and we will make it right. Our goal is for your flowers to be remembered for their beauty, not for any disappointment.
Your satisfaction is our top priority. If your flowers do not meet your expectations due to damage or lack of freshness within the guaranteed freshness window, we offer flexible options to resolve the situation:
The appropriate resolution will be determined based on the specifics of your order and the complaint, with the aim of ensuring you are completely satisfied.
We strive to make your experience as smooth and pleasant as possible. If you wish to raise a complaint about any part of our service—including delivery issues, order errors, or customer service concerns—please contact us with your order details and a description of the issue. Our team will acknowledge your complaint promptly, usually within one business day, and work hard to resolve it to your satisfaction. Your feedback helps us to continually improve our service to the Rayners Lane community.
With years of experience delivering flowers across Rayners Lane, we are proud to be a local business you can rely on. Whether serving a family home or a thriving local business, we are committed to upholding the highest standards for quality and service. Thank you for choosing Flower Delivery Rayners Lane—your trust and satisfaction mean everything to us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
